A Relationship is a Story

A Story of Resistance Resolved

After All We've Done for Them

Bob and Dale Chat about Social Challenges at Work


Creating Empathy

Crucial Conversations


Discouraging Generalizations

Don't Be Nice, Be Real

Famous Leadership Case Study

Frames of Reference

I Don't Have Time

Leading Horses to Water

Meet People Where They Are


My Favorite Books of 2003

People Resist Change?

Promoting Change When People Prefer Familiarity

Rewriting the Story of Resistance

Saying Yes, Letting Go


Testing Needs and Wants

Tests for Listening

The Broccoli Principle

The Change Agent's Offer

The Resistance as a Resource Game

The Structure of Values

The Value Question

The Weight of Words

Too Much To Ask

Valuing Activity

What Questions Do You Have About Resistance?

Willing to Change