A Human Bias Toward Standards of Perfection

A Relationship is a Story

A Simple Measurement

A Story of Resistance Resolved

After All We've Done for Them


Bob and Dale Chat about Social Challenges at Work

Creating Empathy

Crucial Conversations


Discouraging Generalizations

Emery's Law


Leading Horses to Water

Meet People Where They Are

Multitasking and Conflict

My Favorite Books of 2003

One Small Thing

People Resist Change?

Promoting Change When People Prefer Familiarity

Rewriting the Story of Resistance


Tests for Listening

The Broccoli Principle

The Pecker Principle

The Resistance as a Resource Game

Trust, Disappointment and Choice

Turning to One Another

Willing to Change