communicating

A Human Bias Toward Standards of Perfection

A Relationship is a Story

Appreciation

Bob and Dale Chat about Social Challenges at Work

Can't

Confusion is Information

Crucial Conversations

Defensiveness

Directives

Discouraging Generalizations

Frames of Reference

I Don't Have Time

Interacting Flows: Value, Authority, and Communication

Judging

Loopy Conversations: What Versus How, Means Versus Ends, Requirements Versus Design Choices

Misrepresenting Mehrabian

My Favorite Books of 2003

Not an Estimating Problem (Lightning Keynote)

Plan for the Present

Problem Statement Smells

Reversing the Definition Game

Significance

Tests for Listening

The Weight of Words

Willing to Change