Articles

Managing Yourself Through Change

Are you experiencing or anticipating stressful changes? In this article, I describe ways to understand and navigate change more successfully.

Also available in PDF.

Questions to Explore Problems

One of the most powerful things you can do to help someone solve a problem is to ask great questions. Here are dozens of questions that I’ve found essential in my work as a coach.

Resistance as a Resource

Are people resisting the changes you want to create in your organization? Look again at the way people are responding, and at the way you are interpreting the responses. What you are calling “resistance” may be your most valuable resource.

Also available in PDF.

Of Status and Stakeholders

How do you know what to convey in a status report or on a status board? Ask your stakeholders what information they need.

By Elisabeth Hendrickson and Dale H. Emery.

Temperature Reading

How any group can get useful information about how it is functioning.

By Dale H. Emery and Judy Bamberger. Also available in PDF.

Untangling Communication

Do you ever wonder why communication sometimes gets so tangled? In this article, I describe a model of how communication works, and show how to use the model to untangle communications, and to keep them from getting tangled in the first place.

Also available in PDF.

Writing Maintainable Automated Acceptance Tests (PDF)

How to write maintainable automated acceptance tests by hiding incidental details, reducing duplication, and giving names to important test ideas.